Return Instructions

Return Instructions

This page explains how to request a return with Padel Market USA. Please read these instructions before sending any product back.

To start a return, email us at usa@padelmarket.com and wait for our return instructions.

Before You Start

Please do not send any item back without contacting us first. Returns sent without authorization may not be accepted and may delay processing.

Eligible returns must comply with our Refund Policy and any additional instructions provided by our customer support team.

How to Request a Return

Email us at usa@padelmarket.com with the following information:

  • Your order number.
  • The email address used to place the order.
  • The item or items you would like to return.
  • The reason for the return.
  • Photos of the item, if requested or if there is any issue with the product.
  • Photos of the packaging, if the item arrived damaged or incorrect.

Return Eligibility

Eligible returns must generally be requested within 30 days of receiving your order.

Returned items must be unused, clean, undamaged, and in original condition, including all original packaging, boxes, tags, labels, accessories, protective plastic, manuals, and any other materials included with the product.

Items That May Not Be Accepted

We may refuse a return or adjust the refund amount if the product is:

  • Used, worn, damaged, dirty, or altered.
  • Missing original packaging, tags, labels, accessories, or protective materials.
  • Returned without authorization.
  • Returned after the allowed return period.
  • Marked as final sale or non-returnable at the time of purchase.
  • Personalized, customized, or special-order.

Return Approval

After reviewing your request, we will let you know whether the return is approved and provide the next steps.

If your return is approved, we will provide return instructions. In some cases, we may provide a prepaid return label. In other cases, you may be responsible for arranging and paying for return shipping.

Packaging Your Return

Please pack the item carefully to avoid damage during transit. Products should be returned in their original packaging whenever possible.

Padel rackets, bags, shoes, and accessories must be protected during return shipping. We are not responsible for damage caused by poor return packaging.

Return Shipping

Unless the return is due to an error on our side or a confirmed damaged, defective, or incorrect item, customers are generally responsible for return shipping costs.

Original shipping charges, carrier fees, or return label costs may be deducted from the refund where permitted by our policies and applicable law.

Inspection and Refund

Once your return is received, we will inspect the item. If the return is approved after inspection, the refund will be issued to the original payment method.

Approved refunds are generally processed within 10 business days. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Need Help?

For return questions, email us at usa@padelmarket.com.