Cancellation Policy

At Padel Market USA, we work to process and ship orders as quickly as possible. Because our fulfillment process may begin soon after an order is placed, cancellation requests are not guaranteed.

If you need to request a cancellation, please contact us as soon as possible at usa@padelmarket.com with your order number and the email address used to place the order.

Cancellation Requests

You may request to cancel an order after it has been placed, but we can only cancel the order if it has not yet been processed, packed, shipped, or handed over to the carrier or fulfillment warehouse.

Cancellation requests are free of charge only if the order has not yet been processed, packed, shipped, or handed over to the carrier or fulfillment warehouse.

Once an order has entered processing, has been packed, has shipped, or has been handed over to the carrier or fulfillment warehouse, we may no longer be able to cancel it.

How to Request a Cancellation

To request a cancellation, email us immediately at usa@padelmarket.com.

Please include:

• Your order number.
• The email address used to place the order.
• Your full name.
• A brief note stating that you would like to cancel the order.

We will review the status of your order and confirm whether cancellation is still possible.

Orders Already Processed or Shipped

If your order has already been processed, packed, shipped, or handed over to the carrier or fulfillment warehouse, the order cannot usually be canceled.

In that case, you may still be able to request a return after receiving the order, subject to our Refund Policy.

Please do not refuse delivery or return a package without first contacting us. Refused, unauthorized, or undeliverable packages may delay processing and may be subject to shipping costs, carrier fees, or deductions where permitted by applicable law and our policies.

Refunds for Canceled Orders

If your cancellation request is approved and payment has already been captured, we will issue a refund to the original payment method.

Approved refunds are generally processed within 10 business days. Your bank, credit card provider, or payment provider may need additional time to post the refund to your account.

Address Changes and Order Edits

If you need to change your shipping address, edit an item, or update your order, please contact us as soon as possible at usa@padelmarket.com.

Order changes are not guaranteed. Once an order has entered processing, has been packed, has shipped, or has been handed over to the carrier or fulfillment warehouse, we may not be able to make changes.

Pre-Orders, Special Orders, and Backordered Items

If Padel Market USA offers a pre-order, special-order, or backordered item, the product page or checkout may include additional cancellation terms. Those terms apply in addition to this Cancellation Policy.

Unless a product page says otherwise, cancellation is not guaranteed once the order has entered processing or once fulfillment preparations have begun.

Subscriptions

If Padel Market USA offers subscription products or recurring purchases in the future, additional subscription terms may apply, including renewal, billing, cancellation, and delivery terms.

Unless otherwise stated in the applicable subscription terms, cancellation of a subscription will stop future renewal orders but may not cancel an order that has already been processed, packed, shipped, or handed over to the carrier or fulfillment warehouse.

Need Help?

If you are unsure whether your order can still be canceled, contact us immediately at usa@padelmarket.com.

We will do our best to help, but cancellation is only possible when the order status allows it.