Terms of service

Terms of Service

Last updated: July 1, 2026

These Terms of Service describe the terms and conditions that apply when you access, browse, use, or purchase products from us.padelmarket.com and any related services operated by Padel Market USA, Inc.

Throughout these Terms of Service, “Padel Market USA,” “we,” “us,” and “our” refer to Padel Market USA, Inc. “You” and “your” refer to any visitor, customer, account holder, or other user of our website.

By accessing or using our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service and by any other policies referenced on our website, including our Privacy Policy, Refund Policy, Shipping Policy, and any additional terms displayed at checkout.

If you do not agree to these Terms of Service, you should not access our website or purchase products from us.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms of Service. You agree not to use our website in any way that could damage, disable, overburden, impair, interfere with, or compromise the security or proper functioning of the website.

You agree not to:

Use our website for any unlawful, fraudulent, abusive, or harmful purpose.
Attempt to gain unauthorized access to our website, systems, customer accounts, or data.
Use bots, scrapers, crawlers, automated tools, or similar technologies without our prior written permission.
Interfere with the operation, security, or availability of our website.
Upload or transmit viruses, malware, harmful code, or any other technology that may damage our website or systems.
Use our website to infringe the rights of Padel Market USA, our customers, our partners, or any third party.
Misrepresent your identity, payment information, shipping information, or eligibility to purchase products.

Eligibility

By using our website or placing an order, you represent that you are at least the age of majority in your state or place of residence, or that you are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service, close accounts, cancel orders, or restrict access to our website at our discretion, including if we believe that a user has violated these Terms of Service or applicable law.

Products and Product Information

We make reasonable efforts to display our products, descriptions, specifications, images, prices, availability, and other information accurately. However, we do not guarantee that all product information is complete, accurate, current, or error-free.

Product colors, packaging, dimensions, materials, specifications, and appearance may vary slightly from the images or descriptions shown on our website. Display settings, photography, manufacturer updates, or stock variations may affect how products appear online.

We reserve the right to modify, update, discontinue, or limit the availability of any product at any time without prior notice.

Orders

When you place an order, you are making an offer to purchase the products in your cart subject to these Terms of Service, product availability, payment authorization, fraud review, and our acceptance of the order.

Receiving an order confirmation does not guarantee that we have accepted your order. We reserve the right to accept, decline, cancel, or limit any order for any reason, including but not limited to product availability, pricing errors, suspected fraud, payment issues, shipping restrictions, or violations of these Terms of Service.

If we cancel an order after payment has been authorized or collected, we will issue a refund for the cancelled portion of the order to the original payment method, subject to the policies of your bank, card issuer, or payment provider.

Pricing and Availability

Prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, product availability, and shipping options may change at any time without notice.

We reserve the right to correct errors, inaccuracies, or omissions, including after an order has been submitted. If a product is listed at an incorrect price or with incorrect information due to typographical error, system error, supplier error, or other mistake, we may cancel or refuse the order.

Promotional offers, discount codes, and sale prices may be subject to additional terms, expiration dates, product exclusions, minimum purchase amounts, or other limitations.

Payment

By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you provide is accurate and complete.

Payments may be processed by third-party payment providers. We do not store full credit card numbers on our own systems. Payment authorization, settlement, fraud screening, and related services may be subject to the terms and privacy practices of the applicable payment provider.

We may refuse, cancel, or delay orders if payment cannot be authorized, if payment information appears inaccurate, or if the transaction is flagged for review.

Shipping and Delivery

Shipping options, estimated delivery times, and shipping costs may be displayed at checkout or on our Shipping Policy page. Delivery dates are estimates only and are not guaranteed unless expressly stated in writing.

Shipping delays may occur due to carrier delays, weather, holidays, customs, incorrect addresses, high order volume, inventory availability, or other circumstances outside our control.

You are responsible for providing accurate and complete shipping information. We are not responsible for delays, failed deliveries, additional charges, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.

Our U.S. fulfillment operations may involve the following warehouse location:

Padel Market
1605 Research Circle
Rockwall, TX 75032
United States

This warehouse address is provided for operational transparency. Please do not send returns, correspondence, legal notices, or customer service requests to this address unless we specifically instruct you to do so.

Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy and any additional instructions provided by our customer service team.

To request a return, exchange, or refund, please contact us at usa@padelmarket.com before sending any item back.

We reserve the right to refuse returns or adjust refund amounts if returned products are used, damaged, missing packaging, missing tags, missing accessories, missing protective materials, or otherwise not returned in accordance with our Refund Policy.

Account Information

You may be able to create an account on our website. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete account information and to update it when necessary. We are not responsible for issues caused by inaccurate or outdated account information.

Customer Communications

By placing an order or contacting us, you agree that we may communicate with you about your order, account, returns, refunds, shipping updates, customer service requests, and other transactional or service-related matters.

If you subscribe to marketing communications, we may send you promotional emails, offers, product updates, or other marketing content, subject to applicable law. You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

User Content, Reviews, and Feedback

If you submit reviews, comments, photos, feedback, suggestions, or other content to us or through our website, you grant Padel Market USA a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, display, publish, modify, distribute, and otherwise use that content for business, marketing, customer service, and promotional purposes.

You are responsible for any content you submit. You agree not to submit content that is unlawful, false, misleading, defamatory, obscene, abusive, infringing, or otherwise inappropriate.

We may monitor, remove, edit, or decline to publish user content at our discretion.

Intellectual Property

All content on our website, including text, images, graphics, logos, icons, product layouts, website design, software, and other materials, is owned by or licensed to Padel Market USA, its affiliates, suppliers, licensors, or partners and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or commercially exploit any part of our website without our prior written permission, except as permitted by applicable law.

Third-Party Tools and Links

Our website may include links to third-party websites, services, applications, tools, payment providers, shipping providers, social media platforms, review platforms, or other external resources.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services. Your use of third-party websites or services is at your own risk and may be subject to separate terms and privacy policies.

Promotions, Discounts, and Price Match Requests

Promotions, discount codes, sale offers, free shipping offers, bundles, price match requests, and other special offers may be subject to additional terms and limitations.

We reserve the right to modify, suspend, cancel, or refuse any promotion, discount, or price match request at our discretion, including in cases of suspected abuse, error, fraud, unauthorized resale, or violation of applicable terms.

Accuracy of Information

We do not guarantee that the information on our website is always accurate, complete, current, or error-free. The material on our website is provided for general information and shopping purposes only.

We reserve the right to update, correct, or remove information at any time without prior notice, but we are not obligated to do so except as required by law.

Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using our website or its content:

For any unlawful purpose.
To solicit others to perform or participate in unlawful acts.
To violate any federal, state, local, or international law or regulation.
To infringe upon or violate our intellectual property rights or the rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others.
To submit false, misleading, or fraudulent information.
To upload or transmit viruses, malware, or malicious code.
To collect or track personal information of others without authorization.
To spam, phish, pharm, pretext, crawl, scrape, or otherwise interfere with our website.
To interfere with or circumvent the security features of our website or related services.

We reserve the right to terminate or restrict your use of our website for violating any prohibited use.

Disclaimer of Warranties

Our website, services, and products are provided to the fullest extent permitted by law on an “as is” and “as available” basis, except as expressly stated otherwise in writing.

We do not warrant that our website will be uninterrupted, secure, error-free, or free of viruses or harmful components. We do not guarantee that any defects will be corrected or that the website will always be available.

Some products may be covered by manufacturer warranties. Any applicable manufacturer warranty is provided by the manufacturer, not by Padel Market USA, unless expressly stated otherwise.

Limitation of Liability

To the fullest extent permitted by applicable law, Padel Market USA, Inc. and its directors, officers, employees, contractors, affiliates, suppliers, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from or related to your use of our website, services, or products.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or relating to these Terms of Service, your use of the website, or any product purchased from us shall not exceed the amount you paid to Padel Market USA for the product or service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Padel Market USA, Inc. and its directors, officers, employees, contractors, affiliates, suppliers, service providers, licensors, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your violation of these Terms of Service, your misuse of our website, your violation of applicable law, or your infringement of any rights of a third party.

Force Majeure

We shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, supply chain disruptions, carrier delays, customs delays, war, terrorism, civil unrest, government action, pandemics, power outages, internet failures, or other events outside our control.

Governing Law

These Terms of Service and any dispute arising out of or relating to these Terms of Service, our website, or any purchase from Padel Market USA shall be governed by the laws of the State of Delaware, without regard to conflict of law principles, except where applicable law requires otherwise.

Dispute Resolution

If you have a concern or dispute, please contact us first at usa@padelmarket.com so we can try to resolve the matter informally.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. The remaining provisions shall remain in full force and effect.

Termination

These Terms of Service remain in effect unless and until terminated by either you or us. You may stop using our website at any time.

We may terminate or restrict your access to our website, cancel accounts, refuse service, or cancel orders if we believe that you have violated these Terms of Service, applicable law, or our policies.

Changes to These Terms of Service

We may update these Terms of Service from time to time. When we update them, we will revise the “Last updated” date above.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms posted on our website or provided at checkout, constitute the entire agreement between you and Padel Market USA regarding your use of our website and purchases from us.

Contact Us

If you have questions about these Terms of Service, please contact us:

Padel Market USA, Inc.
Employer Identification Number: 37-2221512
16192 Coastal Highway
Lewes, Delaware 19958
United States
Email: usa@padelmarket.com