Contact information

Contact Information

If you need help with an order, shipping, returns, refunds, product information, or any other question, please contact the Padel Market USA team by email.

Customer Support

Email: usa@padelmarket.com

Please include your order number whenever your message relates to an existing order. This helps us review your request faster.

What to Include in Your Message

To help us assist you as quickly as possible, please include the relevant information below:

Your order number, if applicable.
The email address used to place the order.
The product name, size, color, or model, if applicable.
A brief description of your question or issue.
Photos of the item, packaging, shipping label, or damage, if applicable.
Tracking information, if your question is related to delivery.

Order, Shipping, and Delivery Questions

For questions about order status, tracking, delivery issues, address changes, damaged packages, missing items, or incorrect items, please email us at usa@padelmarket.com.

If your order has already shipped, we may not be able to change the shipping address, cancel the order, or redirect the package, but we will do our best to help.

Returns and Refunds

For returns, exchanges, and refunds, please contact us before sending any item back.

Email us at usa@padelmarket.com with your order number, the item you would like to return, and the reason for the return.

Please do not send products to any address unless we have provided return instructions. Items sent without authorization may not be accepted or may delay processing.

Privacy Requests

For privacy-related questions or requests regarding your personal information, please contact us at usa@padelmarket.com.

We may need to verify your identity before processing certain privacy requests.

Warehouse and Fulfillment

Our U.S. fulfillment operations may involve the following warehouse location:

Padel Market
1605 Research Circle
Rockwall, TX 75032
United States

This warehouse address is provided for operational transparency. Please do not send returns, correspondence, legal notices, or customer service requests to this address unless we specifically instruct you to do so.

Legal Notices

Legal notices, formal correspondence, and privacy-related requests should be directed first by email to usa@padelmarket.com.

If a physical mailing address is legally required, correspondence may be addressed to:

Padel Market USA, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
United States

Need Help?

The fastest way to reach us is by email: usa@padelmarket.com.