Privacy policy

Privacy Policy

Last updated: July 1, 2026

This Privacy Policy describes how Padel Market USA, Inc. collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from us.padelmarket.com and any related services operated by Padel Market USA, Inc. Throughout this Privacy Policy, “Padel Market USA,” “we,” “us,” and “our” refer to Padel Market USA, Inc.

By accessing or using our website, creating an account, placing an order, contacting us, subscribing to our marketing communications, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information from third parties that help us operate our business.

Information You Provide to Us

We may collect personal information when you place an order, create an account, contact customer support, subscribe to emails or SMS messages, request a return, participate in promotions, submit reviews, or otherwise communicate with us.

This information may include:

Name.
Email address.
Phone number.
Billing address.
Shipping address.
Order information.
Payment-related information.
Account login details.
Customer service communications.
Product preferences, reviews, feedback, or survey responses.

Payment Information

Payments are processed through third-party payment providers. We do not store full credit card numbers on our own systems. Payment processors may collect and process payment card details, billing information, fraud prevention information, and transaction data in accordance with their own privacy and security practices.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information about your device and browsing activity, including:

IP address.
Device type.
Browser type.
Operating system.
Pages viewed.
Products viewed.
Referring website or campaign source.
Date and time of visit.
Approximate location based on IP address.
Shopping cart activity.
Interactions with emails, ads, or website features.

Information From Third Parties

We may receive information from third-party platforms and service providers, including ecommerce platforms, payment processors, shipping carriers, fraud prevention providers, marketing platforms, analytics providers, advertising partners, review platforms, marketplaces, and customer support tools.

How We Use Personal Information

We use personal information for the following purposes:

To process and fulfill orders.
To provide order confirmations, shipping updates, invoices, and customer support.
To manage returns, exchanges, refunds, and warranty-related requests.
To operate, maintain, and improve our website and services.
To create and manage customer accounts.
To personalize your shopping experience.
To send marketing communications, when permitted by law.
To show relevant advertising and measure advertising performance.
To prevent fraud, unauthorized transactions, abuse, and security incidents.
To comply with legal, tax, accounting, customs, regulatory, or law enforcement obligations.
To protect our rights, property, customers, business, and website.

Cookies and Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember your preferences, keep items in your cart, understand how visitors use our website, improve performance, provide customer support, measure marketing campaigns, and deliver relevant advertising.

These technologies may be used by us and by third-party service providers, including analytics providers, advertising platforms, ecommerce tools, customer support tools, and social media platforms.

We use a cookie consent management tool provided by Avada to help display cookie notices, collect and manage cookie preferences, and support compliance with applicable privacy and cookie laws in the United States and other jurisdictions.

Depending on your location and the configuration available on our website, you may be able to accept, reject, or customize certain categories of cookies through the cookie banner or cookie preferences icon displayed on our website.

You can also usually manage cookies through your browser settings. If you disable certain cookies, some parts of our website may not work properly.

Please note that essential cookies may be required for the website to function properly, including features such as shopping cart functionality, checkout, security, fraud prevention, and account access.

Analytics and Advertising

We may use analytics and advertising tools to understand website traffic, measure campaign performance, improve our store, and show relevant ads. These tools may collect information about your device, browsing behavior, purchases, and interactions with our website or marketing communications.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising, sharing, or sale of personal information as those terms are defined under applicable privacy laws.

Email and SMS Marketing

If you subscribe to our marketing communications, we may use your email address or phone number to send you promotional messages, product updates, offers, and other marketing content.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails. If we send SMS marketing messages, you can opt out by following the instructions included in the message.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, refund notices, or customer service responses.

How We Share Personal Information

We may share personal information with trusted third parties that help us operate our business and provide our services. These may include:

Ecommerce platform providers.
Payment processors.
Shipping carriers and logistics providers.
Warehouses and fulfillment partners.
Customer support providers.
Email, SMS, and marketing platforms.
Advertising and analytics providers.
Fraud prevention and security providers.
Review and loyalty platforms.
Accounting, tax, legal, and professional advisors.
Government authorities, regulators, courts, or law enforcement when required by law.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. When you interact with our website, Shopify may process personal information on our behalf and may also process certain information in accordance with its own privacy practices.

Shipping and Fulfillment

To fulfill your order, we may share the personal information necessary to process, pack, ship, deliver, track, and manage your order with warehouses, fulfillment partners, shipping carriers, and logistics providers.

Our U.S. fulfillment operations may involve the following warehouse location:

Padel Market
1605 Research Circle
Rockwall, TX 75032
United States

This address is provided for operational transparency. Please do not send privacy requests, returns, or correspondence to this address unless we specifically instruct you to do so.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our rights.

The specific retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Opt out of marketing communications.
Opt out of certain targeted advertising or sharing.
Request information about how we collect, use, and disclose personal information.
Appeal a decision related to a privacy request, where required by law.

You may also manage certain cookie and tracking preferences through the cookie consent banner or cookie preferences icon available on our website, where applicable.

To submit a privacy request, please email us at usa@padelmarket.com. We may need to verify your identity before processing your request.

California and U.S. State Privacy Rights

Some U.S. state privacy laws, including California privacy laws, provide eligible residents with specific rights regarding their personal information. Depending on whether those laws apply to Padel Market USA, Inc. and depending on your state of residence, you may have rights to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

We do not knowingly sell personal information in the traditional sense of exchanging personal information for money. However, some U.S. privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising or analytics activities involving cookies, pixels, or similar technologies.

Where required by applicable law, our cookie consent tool may allow you to opt out of certain categories of cookies or tracking technologies that may be considered targeted advertising, sharing, or sale under certain U.S. state privacy laws.

If you would like to make a privacy request or ask whether specific state privacy rights apply to you, please contact us at usa@padelmarket.com.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at usa@padelmarket.com so we can review and take appropriate action.

International Visitors

Padel Market USA, Inc. is based in the United States. If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

By using our website or providing personal information to us, you understand that your information may be processed in countries that may have privacy laws different from those in your place of residence.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is not yet a uniform industry standard for how to respond to these signals, our website may not respond to “Do Not Track” signals in all cases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we update this Privacy Policy, we will revise the “Last updated” date above.

Your continued use of our website after any update means that you acknowledge the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Padel Market USA, Inc.
Employer Identification Number: 37-2221512
16192 Coastal Highway
Lewes, Delaware 19958
United States
Email: usa@padelmarket.com