Warranty Policy

Warranty Policy

At Padel Market USA, we sell authentic padel products from trusted brands and manufacturers. This Warranty Policy explains how warranty-related requests are handled and what information may be required to review a claim.

If you believe your product has a manufacturing defect, please contact us at usa@padelmarket.com before sending anything back.

Manufacturer Warranty

Most products sold by Padel Market USA may be covered by the applicable manufacturer's warranty, when available. Warranty coverage, warranty periods, exclusions, and final approval are generally determined by the manufacturer.

Padel Market USA may assist customers in submitting warranty claims to the manufacturer, but we cannot guarantee that a claim will be approved.

What May Be Covered

Warranty coverage may apply to confirmed manufacturing defects, depending on the brand, product type, and applicable manufacturer policy.

Examples of issues that may be reviewed include:

  • Structural defects that appear under normal use.
  • Manufacturing faults in materials or workmanship.
  • Defective stitching, zippers, seams, or components on bags or accessories.
  • Product issues that are not caused by impact, misuse, improper care, or normal wear.

What Is Not Covered

Warranty coverage generally does not apply to damage caused by normal use, accidents, misuse, impacts, improper storage, or external factors.

Warranty claims may be denied for issues such as:

  • Normal wear and tear.
  • Scratches, chips, cosmetic marks, or paint wear.
  • Damage caused by hitting the glass, fence, floor, net post, another racket, or another object.
  • Cracks, dents, or breakage caused by impact.
  • Damage caused by misuse, abuse, neglect, or improper handling.
  • Damage caused by exposure to extreme heat, cold, moisture, or direct sunlight.
  • Products left in cars, garages, outdoor areas, or other unsuitable conditions.
  • Products modified, repaired, restrung, customized, or altered by the customer or a third party.
  • Products purchased from unauthorized sellers or second-hand sources.
  • Products without proof of purchase from Padel Market USA.

Padel Racket Warranty Notes

Padel rackets are performance products and may be affected by impacts, playing style, temperature, storage conditions, and frequency of use.

Damage to the frame, faces, bridge, edge, protector, or surface of a racket is not automatically considered a manufacturing defect. Impact-related damage, cracks caused by collision, and cosmetic wear are generally not covered by warranty.

How to Submit a Warranty Claim

To request a warranty review, please email us at usa@padelmarket.com.

Please include:

  • Your order number.
  • The email address used to place the order.
  • The product name, brand, model, and size or color if applicable.
  • A clear description of the issue.
  • Photos of the full product.
  • Close-up photos of the issue.
  • Photos of the serial number, barcode, or product label, if available.
  • Any relevant packaging photos, if applicable.

Review Process

Once we receive your request, our team will review the information provided. We may request additional photos, videos, or details before submitting the claim to the manufacturer or determining the next steps.

Warranty reviews may take time depending on the manufacturer, product type, and the information required. We will do our best to keep you informed during the process.

Possible Resolutions

If a warranty claim is approved, the resolution may vary depending on the manufacturer and product availability. Possible resolutions may include repair, replacement, store credit, refund, or another solution authorized by the manufacturer.

If the same product is no longer available, an equivalent or alternative product may be offered when permitted by the manufacturer or applicable policy.

Shipping for Warranty Claims

Please do not send any product back unless we provide return or warranty instructions.

If a product must be returned for inspection, we will provide instructions. Shipping responsibility may depend on the reason for the claim, manufacturer policy, and claim approval status.

Need Help?

For warranty-related questions, contact us at usa@padelmarket.com.